Intralinks virtual data room software:
the complete guide

Intralinks is a leading financial technology provider serving global banking, dealmaking, and capital markets. As pioneers in the virtual data room industry, their innovative technology facilitates and secures the exchange of information, enabling clients to operate with enhanced productivity and confidence. By streamlining processes, the provider assists customers in due diligence, mergers and acquisitions, post-merger integration, banking, syndicated lending, fund reporting, and fundraising.

Security features

Intralinks is the first virtual data room to achieve ISO 27701 certification, setting the industry’s highest benchmark for data privacy and protection. Moreover, the software provides GDPR-compliant data storage and processing with encrypted archives and in-region data centers.

Other Intralinks security features include the following:

• One-click share and unshare. Users can share documents and retract access with a single click, even after files have been downloaded.
• Robust encryption. Intralinks employs FIPS 197 standard encryption with multi-tier AES-256 key management protection, providing an additional layer of security for your sensitive data.
• Granular permissions control. Data room admins manage user access with turnkey permissions that allow them to set precise, role-based access controls. Thus, only authorized users can view, edit, or download specific documents.
• User ID dissemination. The platform facilitates user ID dissemination, ensuring access is properly managed and tracked.
• Auditable change controls. Robust change controls allow teams to track modifications and maintain compliance with regulatory requirements.
• Risk-based multi-factor authentication. This feature enhances security by requiring multiple verification methods for user access. The system assesses the risk level of each login attempt and prompts additional authentication measures when necessary.

All these features create a security framework that addresses various aspects of data protection, compliance, and user access management within a single platform.

Pricing

Intralinks pricing is not publicly available. However, the company offers a fast and easy process for potential users to determine the appropriate package for their needs without any commitment.

Also, you can request a live demo to discover how Intralinks streamlines time-consuming deal-making and document-exchange processes.

Unique features

The following Intralinks tools make the solution a preferred choice over other virtual data room providers:

• Powerful Q&A. Intralinks offers an advanced Q&A feature that simplifies communication during the deal process. Users can easily control bulk imports of questions, set priority levels, and manage access levels, facilitating interaction and expediting the completion of deals.
• Video support. With integrated Zoom support, the provider allows users to improve their presentations and storytelling through video. This feature enables more engaging communication, conveying complex ideas and information more easily.
• Mobile flexibility. Intralinks documents viewing experience is safe and smooth with the mobile app. Users can use data room features anytime and anywhere. Thus, stakeholders can stay informed and responsive, even when they are on the move.

Customer support

Intralinks provides the following support services:

• Rapid response time. The average response time of the Intralinks support team is 6 seconds.
• Multilingual support. Intralinks offers 24/7/365 multilingual end-user support to help users whenever they need it, regardless of their language preference.
• Dedicated managers. Each client is assigned a dedicated customer service manager who understands their business and specific deals.
• Client assist team. This team handles all the heavy lifting—from virtual data room setup to deal closing—allowing users to concentrate on their business.
• Bespoke service options. Clients can choose the level of support that best fits their needs, ranging from online, on-demand assistance to fully integrated service teams.

Overall, Intralinks virtual data rooms offer superior support and faster response times to meet client needs effectively.

Document management features

Managing large volumes of data is easier with the following Intralinks tools:

• Seamless setup. Advanced Deal Prep organizes your Intralinks dealspace and documents before launching, with no contractual obligations or initial costs.
• Drag-and-drop. This functionality allows for bulk renaming and uploading files and folders, simplifying your workflow.
• Automated indexing. The software organizes your documents automatically, so you don’t need to update the index.
• Real-time insights. Users can track document-level activity in the data room using a customizable dashboard, enabling them to monitor engagement metrics and analyze how users interact with individual documents within virtual data rooms.
• Archiving. Intralinks allows users to manage and store documents for long-term retention while ensuring they remain easily accessible.

Pros and cons

According to clients’ reviews, the strong points of the Intralinks VDR include the fact that it’s secure, and user-friendly, and that it offers good customer support and pre-deal communication. Also, the virtual data room is easy to set up, and it can integrate with Zoom.

As regards the weak features of this virtual data room, some clients find the interface outdated and hard to use, though this is contradicted by those clients who do find the Intralinks platform user-friendly. The main con is the pricing structure. Clients feel it is complicated, and they are not pleased with the hidden costs such as the cost per media. Also, they feel the price offer is inconsistent, since it benefits clients who are paying more to use the software.

Clientele and case studies

Here are some industries and companies that use Intralinks data rooms:

• Banking and securities: National Australia Bank Ltd., Lloyds Banking Group’s BM Solutions, Hony Capital, Progress Partners, and SAREB
• Energy and power: Verenium Corporation, Enìa, Hoku Corporation, and Primary Energy Ventures
• Healthcare: ELCA Foundation, GPCR Therapeutics, Castle Hill Medical Centre, and Alacrita Consulting
• Manufacturing: Wellard Rural Exports, Memorex, Interflex Group, Inc., and DuPont
• Legal and professional services: Three Rivers Legal Services, Inc., LawWorks & BPP University Law School, RPC, Volterra Fietta, and Kingsley Napley 

These are a few use cases of how Intralinks helps users with deals and everyday workflows:

1. Kingsley Napley

Kingsley Napley, an international law firm, faced challenges with outdated, email-based collaboration methods. Sending sensitive information via email across geographic locations posed risks. After rejecting consumer-grade tools, the firm adopted Intralinks. The data room’s high user adoption helped Kingsley Napley improve security and stay ahead of competitors using a compliant, auditable solution.

2. National Australia Bank Ltd.

NAB was tasked with syndicating a long-term loan for a major Australian infrastructure project, targeting a diverse investor base across the Asia Pacific. With varying levels of familiarity with Australian loan transactions, the bank needed a secure and easy-to-use data platform to streamline the syndication process, reduce administrative workload, and allow investors to focus on analyzing the transaction details.

The team chose Intralinks after evaluating its security and functionality compared to other platforms. Investors found the system intuitive, allowing them to access transaction materials effortlessly without getting bogged down by technical issues. The platform also provided NAB with enhanced data security and transparency.

3. GPCR Therapeutics

GPCR Therapeutics, a global drug discovery company, needed to securely share clinical trial data and manage sensitive content across international borders. Relying on email or unsecured servers put their intellectual property, compliance, and clinical data at risk.

GPCR adopted Intralinks as its secure document repository. They simplified data sharing and collaboration with internal teams and external partners, speeding up drug development while maintaining security. The platform’s intuitive interface and familiarity among partners made onboarding easier, while its bank-grade data protection ensured that business-critical documents remained secure.