Security features

OneHub uses 256-bit encryption and bank-grade physical security measures. Also, the provider ensures HIPAA compliance, conducts regular integrity assessments, and stores users’ data with SSAE 16 certification and PCI DSS Level 1.

Document security features include the following:

• Role-based permissions. To limit file interactions, data room administrators can assign specific roles with strict access controls, such as Downloader, Printer, and Viewer.
• Object-level security. The permissions system also allows admins to assign permissions at various levels — account, Workspace, folder, file, and single link — granting complete control over what users can view, download, print, or modify.
• Complex passwords. OneHub allows admins to set specific password criteria, prompting users to update their passwords if they don’t meet the new standards upon login.
• Custom session timeouts. Session timeouts automatically log users out after a specific period of inactivity or according to a predetermined schedule.
• Two-factor authentication. OneHub increases account security by requiring a unique code to be sent to a verified device during sign-in.
• Audit trails. Admins can track who accessed the content and what specific files have been viewed, downloaded, or edited for better transparency throughout the data-sharing process.

OneHub users can securely store and share sensitive documentation in the data rooms with advanced security measures and compliance. 

Pricing

OneHub offers the following pricing plans:

• The Standard Edition is perfect for getting a team up and running. If billed annually, payments are $12.50 per user/month; monthly — $15.
• The Advanced Edition offers robust file-sharing features for businesses across industries. If billed annually, payments are $20 per user/month; monthly — $25.
• The Data Room Edition is the best choice for secure, anonymous collaboration for sensitive file sharing. If billed annually, payments are $300 per user/month; monthly — $375.
• The Unlimited Edition includes unlimited users, Workspaces, storage, white label, and custom domain options. If billed annually, payments are $500 per user/month; monthly — $575.

A 14-day free trial is available for each package. Potential customers can visit the provider’s website to request a free trial or more pricing details.

Unique features

OneHub stands out from other virtual data rooms by providing the following tools:

• Secure links. The links allow direct access to any folder or file without needing a OneHub account. Upgrading to the Business plan improves security with password protection and sets expiration dates for links.
• Online viewer. High-quality previews in a browser save users from the hassle of downloading or opening other applications. These previews are accessible through mobile apps and mobile-optimized web views.
• White label. This feature removes all OneHub branding, creating a more familiar environment for a team and clients. Admins can also route communications through a custom email alias.
• Stealth mode. Workspace users can see the content without being able to view each other. This tool helps share the same information with multiple bidders or competitors while maintaining confidentiality.
• Dashboards. Teams can create a personalized dashboard to provide a welcome message, an activity overview in their data rooms, and a space to share useful links with their clients.

Customer support

OneHub’s support services include the following:

• Dedicated support staff. Experts assist data room users with questions or issues and ensure knowledgeable help.
• Customized training. OneHub offers personalized team training sessions to ensure effective use of the platform.
• 24/7 phone support. OneHub’s phone support is available around the clock to provide clients with expert assistance.

Note: these support features are available only for Data Room Edition and Unlimited Edition subscribers.

Document management features

A OneHub virtual data room offers the following tools for organizing and streamlining data management:

• Automatic indexing. The software automatically adds numerical indexing to every folder and file in Workspace. This feature simplifies references to complex file structures to make navigating during the due diligence processes easier.
• Automatic file deletion. To strengthen data protection and reduce manual folder maintenance, OneHub allows users to set timeframes for automatic file deletion. It ensures that outdated or unnecessary files are removed without user effort.
• Move/copy. OneHub makes it easy to move or copy multiple items within Workspace or transfer them. This flexibility streamlines file management and improves productivity.
• Full-text search. The platform securely indexes every word in files, allowing comprehensive searches across accounts or within specific Workspaces. Users can also search through online file previews.
• Version control. Whenever a file is modified, OneHub automatically generates a new version in the background. Thus, files are continually updated with clear version numbering. Thus, previous versions can be easily accessed.
• Google Drive integration. This integration allows users to create, edit, and collaborate on documents directly within the data rooms. 

Pros and cons

A Onehub virtual data room has many powerful features to enhance workflow and increase productivity. These include activity tracking, bank-level encryption, and advanced customization features. Activity tracking ensures that any action within the data room is recorded, so you have full control over each user’s activity. Bank-level encryption makes it possible to protect data both in transit and at rest so that only authorized users you’ve invited to the data room can access your files. Finally, advanced customization features allow you to add branding, logo, and color scheme to the virtual data room to create a professional space that presents your company  as professional to clients and customers.

On the downside, though, some user reviews claim that Onehub has outdated UI and some occasional software bugs, which affect overall data room performance. For instance, customers report difficulty trying to access files by outside users through their corporate email addresses. Other reviews indicate that the explanation of permission roles is overly sophisticated and requires additional explanation. Some users also report long document processing time and a lack of full admin control for managing permissions and users.

Clientele and case studies

Here are some industries and companies that use OneHub data rooms: 

• Energy: Environmental Credit Corp., National Renewable Solutions, and UK Solar Assets
• Financial: AARP, Aflac, American Family Insurance, and Birch
• Healthcare: AccuQuest, CTM, CVS Health, and Limeade
• Manufacturing: Alberici, Coastal, HDT, and Kent USA
• Technology: Philips, Dell, LG, Dolby, and Black Duck

For more insights, check what business leaders say about their experience of using OneHub.

1. UK Solar Assets Limited

UK Solar Assets Limited employs a community-focused approach to developing solar farms, collaborating with local ecologists and businesses before construction. To secure the necessary financing and documentation for their multi-million dollar projects, the company selected OneHub as its data room provider. 

As a result, UK Solar Assets reduced its monthly web development costs significantly and improved productivity through advanced version management. The seamless transition to OneHub led to quick adoption by investors, facilitating better communication and collaboration.

2. Birch

Birch REA and Birch Capital LLC in Boston faced challenges with their previous file-sharing program, which lacked customization and usability. Clients often encountered login issues, and Birch struggled to manage user permissions effectively for confidentiality. They turned to OneHub for its user-friendly interface and enhanced control features, enabling secure information delivery to investors and clients.

Both divisions use OneHub to automate document sharing across 20 to 30 organized workspaces accessible only to approved users. Investors gain quick access to deal rooms with essential financial documents while the REA team collaborates on real estate files and tracks project progress.

3. Limeade

Limeade supports enterprises in establishing custom online portals to promote health and wellness among employees. Initially, Limeade utilized OneHub as a secure data room during venture capital funding to store proprietary contracts and legal documents for potential investors. With a growing portfolio, they now use the platform as an online content management system for managing customer contracts and sharing confidential files with external auditors.

Key users rely on OneHub for secure document sharing, which is particularly useful for remote work scenarios. The option to revoke access when necessary improves their security measures.